TOTAL QUALITY MANAGEMENT: EDUCATIONAL ASPECTS

Title TOTAL QUALITY MANAGEMENT: EDUCATIONAL ASPECTS
Author, Co-Author Diane Adamczyk, Linda Nevins, Catherine Pace, David Krumholz
Topic
Year
1995
Day
Saturday
Program Number
Poster 52
Room
Grand Salon A,B
Affiliation
Abstract As Optometry is becoming more integrated into the mainstream of health care in the United States, it must give evidence that the quality of services is comparable to that of other disciplines. This new challenge is best illustrated through Optometry's expanding involvement in managed care organizations, where to participate, Optometry must supply quantifiable data demonstrating quality of service. The most effective way to meet this expectation is to apply Total Quality Management (TQM) principles, which provide statistical data and verifiable clinical outcomes with measures of patient satisfaction. This presentation examines what happens if the quality of care on the Primary Care Service at the SUNY State College of Optometry does not meet expected standards. Also discussed is the integration of thees principles into the educational processes. The foundation to a total quality management system in a health care institution begins with an overall facility-wide plan (University Optometric Center) that then includes a specific plan for the individual service (Primary Care Service). These plans are the basis for the procedures followed in dealing with instances that arise when the quality of care rendered is in question. If a significant or consistent deviation from the standard of care is noted, a more intensive review can follow. This helps in determining whether a pattern exists or if only an isolated incident occurred. Appropriate remediation, often taking the form of continuing education, may then follow. Also, as a teaching facility, the care rendered by interns is integrated, not only as part of the quality management process, but also as part of the educational process. Intern performance evaluation and quality assurance can be done simultaneously to provide both optimal patient care and clinical education. With a well thought out TQM plan, both patient care and the educational process can be successfully integrated.
Affiliation of Co-Authors
Outline